Call the the nearest store for a quote & to check parts availability.
Remove the Sim card & any memory SD cards from the phone. Do not send any accessories or products boxes with the device unless required for the repair, it may cost more to send them back.
Backup the Data for your Device before sending. We are not responsible for data loss.
Package the device along with the form. Please ensure that you pack it carefully with bubble wrap or equivalent as we will not be held responsible for damage caused on route to us.
We recommend that you use registered post or signature service as you will be able to track the package. Post or Courier your device to (click here).
We will send back with our preferred courier, so please don’t send empty satchels as we will send these back to you unused.
Once we have the job, we will inspect and repair the item unless further quoting is needed. for work not pre priced we will confirm the quote with you before proceeding with the repair.
Upon job completion we will contact you for payment via Credit Card or Bank Transfer. Bank transfers can take several days to clear, so please understand that the job cannot be released until payment clears.
We have several Prices for return shipping: -Standard size Package to Residential address (e.g. street address) $20. -Standard size Package to POBOX & some Country towns $35. -Larger packages (such as Ipads/Consoles/Laptops) may have additional fees. -Standard size packages are suitable for devices such as phones and up to 1 tablet.
Sign For & Enjoy Your Repaired Device.
Choose your nearest store for postal service:
Store 1: Phone Care, Shop 28A/ Tamworth Square ，432-452 Peel St，Tamworth NSW 2340 Phone: 02 6766 7656
Store 2: Phone Care, shop 18/ Grafton shopping world ， 52-74 Fitzroy st， Grafton NSW 2460 Phone: 02 6642 7210
Store 3: Funplus, shop 17/ Dalby shopping world ， 65 Cunningham st，Dalby QLD 4405 Phone: 07 4662 3043